Shipping Policy

Welcome to The Away Kitchen. This Shipping Policy applies to all orders placed through our website The Away Kitchen.

Order processing & dispatch

  • Orders are typically processed within 2-5 business days after payment confirmation (unless otherwise stated).
  • We do not dispatch on Weekends or national holidays.
  • Once the order is dispatched, you will receive a confirmation email/SMS with the tracking information.

Delivery time & shipping methods

  • For delivery within India: estimated delivery is 3-10 business days from the date of dispatch, depending on your location.
  • For remote or hard-to-reach areas, additional time may be required.
  • We use trusted courier partners to deliver your order.
  • Please ensure your delivery address and contact number are correct at time of ordering—mistakes may delay delivery.

Shipping cost & free shipping threshold

  • Shipping costs are calculated at checkout based on weight, size and destination of your order.
  • For expedited shipping, please contact us directly on our whatsapp number : +91 7982819620

Shipping restrictions & international orders

  • The Away Kitchen is not liable for any delays or damage during courier transit, especially when using third-party logistic services- Fedex, UPS, DHL, DTDC, porter services etc.
  • With all cross border transactions, any customs and duties are the buyers responsibility.
  • If your country does not appear in our shipping list, please reach out to us on WhatsApp at +91 7982819620  and we’ll help arrange delivery.

International Shipping & Customs Policy

International shipments are handled by independent courier partners and are subject to the rules, inspections and clearance procedures of the destination country.

While all shipments are delivered successfully, international orders may occasionally be delayed, held, opened, confiscated, returned, destroyed or disposed of by customs or other government authorities. These circumstances are beyond the control of The Away Kitchen.

By confirming an international shipment, the customer acknowledges and accepts the following:

  • Delivery dates provided for international shipments are estimates and cannot be guaranteed.
  • The Away Kitchen is not liable for delays, loss, non-delivery, confiscation, destruction, disposal or rejection of a shipment by customs, the courier company or any government authority.
  • No refund, return, store credit or complimentary replacement shipment will be provided for international packages that are delayed, missing, undelivered, confiscated, destroyed or disposed of after dispatch.
  • Any free reshipment will not be offered in such cases. Should the customer choose to resend the order, the complete product and shipping charges will apply again.
  • Customs duties, taxes, inspection charges, storage charges, penalties and any other destination-country charges must be paid by the sender or receiver, as applicable.

The Away Kitchen will assist with courier follow-ups and provide available documentation wherever reasonably possible. However, we cannot guarantee customs clearance, delivery timelines or the final delivery of an international shipment.

By proceeding with an international order, the customer confirms that they have understood and accepted the risks associated with international shipping.

Tracking & delivery issues

  • Once your order is dispatched you will receive tracking details.
  • If delivery is delayed beyond the estimated time, please contact us at +91 7982819620.
  • In case the courier shows “Delivered” but you have not received your order, please notify us within 48 hours of the tracking showing delivery.

Updates & policy changes

  • We may update this Shipping Policy from time to time. The version on our website will always be the most current.
  • By placing an order you agree to this Shipping Policy.